Returns & Exchanges

What is your return policy?

We accept returns within 14 days of delivery for a refund to the original form of payment. Items must be unworn, unwashed, undamaged, and returned with all original tags attached.

    How do I start a return or exchange?

    You can begin your return or exchange through our returns portal here

    Is there a return fee?

    No and exchanges are always free.

    How long does it take to process my return?

    Returns are processed within 10 business days after they arrive at our warehouse. You’ll receive an email confirmation once your refund is issued.

    Can I exchange an item?

    Yes – exchanges are quick and easy. Simply initiate your exchange through our returns portal, and we’ll process your new item once your original return is received.

    What items are final sale?

    Any items that are marked final sale are final sale and are not eligible for return, exchange, or store credit. 

    What if my item arrives damaged or defective?

    Please contact us at returns@tylerboe.com as soon as possible.

    Items are considered defective if:

    • They arrive damaged, looks worn in any way, does not have a tag or
    • A manufacturing issue occurs within 30 days of purchase

    If the item cannot be repaired or replaced, we will issue a refund.

    What condition must items be in to be returned?

    Returned items must be in perfect, resellable condition. This includes tags on the garment.

    We cannot accept items that show signs of wear, including:

    • Stains (makeup, deodorant, etc.)
    • Odors (perfumes, smoke, etc.)
    • Snags, tears, or damage

    If an item is returned in an unacceptable condition, we will contact you to arrange return shipping at your expense or donation.

    Can I return a gift?

    Yes – gifts can be returned for store credit or exchange. You'll need the order number from the gift receipt or packing slip.

    Can I return items purchased from a boutique or another retailer?

    Items purchased through third-party retailers or speciality boutiques must be returned directly to the original place or purchase and are subject to their return policies.

    What is your holiday return policy?

    For purchases made between November 20 - December 31:

    • Returns for refund follow the standard 14-day return window
    • Items may be exchanged or returned for store credit through January 13
    • All items must meet standard return conditions

    What if my return is lost in transit?

    We recommend obtaining a receipt when dropping off your return. Tyler Böe is not responsible for returns lost in transit without proof of shipment.

    Still need help?

    Our team is happy to assist. Please reach out to returns@tylerboe.com and we'll get back to you as soon as possible.

    Kindly note our customer service hours are 9:00 am - 5:00 pm Monday through Friday. Customer service is closed over the weekends and all emails will be returned within 24-48 hours of submission.